I own a 2013 Porsche 911 Carrera S Cab with 21,000 miles.  I love this car and it is in perfect condition.  This car is fabulous in almost every way, but there are a few nagging issues.  Recently the driver side window switch popped off the cluster and it cost $500 to repair.  My current issue is with the microphone for the bluetooth phone connection.

I took the car to Hennessy Porsche in Alpharetta, GA for a diagnostic.  I’m a technology professional, so I assumed the issue was with the microphone or the main entertainment unit.  After paying $150 for a “diagnostic”, all the dealership could tell me is what I already knew.  It’s either the microphone or the head unit.  The option they presented, was to purchase the microphone for $1,250 and if that didn’t fix it, purchase a new head unit for a part cost of $3,500 plus installation.  In that case, the $1,250 for the microphone would be a waste and they will not refund the money.  It doesn’t feel like a diagnostics as much as “we don’t know and don’t have the tools/skill/time to further diagnose, so we are going to spend your money until we figure it out”.  This is an unacceptable situation and I believe they can and should do better for a car and a brand of this caliber.  Of course, I don’t believe the car should be having this issue, but that’s another story for another post.

In addition, Porsche needs to get on the ball with their social feed monitoring and community management.  I spent 6 years as the CIO of a QSR restaurant and we were diligent about responding to every social post about our brand.  Acknowledge online, resolve privately.  I posted on facebook and twitter and in the first 24 hours there hasn’t been a response.  I’ll keep the group posted on my findings.  I hope Porsche does the right thing.